PRODUCTS
HOS Improvement Package
This offering is designed to help you enhance member reported health outcomes, improve HOS scores, and drive better health and quality performance across
your organization.
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HOS Improvement Package
Key Components include:
- HOS Playbooks
Comprehensive overviews of the HOS survey methodology, explaining how it influences Star Ratings, outlining best practices for providers and plans to enhance member-reported outcomes, including physical and mental health, functional status, and preventive care. Each playbook includes practical tools and resources to help providers and plans effectively communicate with members, boost member engagement, and promote successful self-management strategies. - HOS Member Engagement Email Templates
Designed to support your efforts in improving HOS scores by engaging members in key health topics that impact their survey responses. Each email highlights an essential area of health—bladder control, fall prevention, mental health, physical activity, and physical health—and provides actionable steps, educational resources, and encouragement for members to take proactive steps in managing their well-being. - Brochures
Empower members with brochures that educate on common aging-related concerns, addressing key factors such as bladder control, mental health, physical activity, and maintaining independence. Providers can utilize these resources in offices or health plan mailings to improve patient outcomes and positively influence HOS scores. Implementing evidence-based strategies encourages proactive health management, leading to increased patient satisfaction and enhanced overall health plan performance. - Conversation Starter Resources
Crafted to help providers engage patients in meaningful discussions about key health concerns that directly impact HOS measures, these handouts can be distributed at check-in, during appointments, or displayed in the educational poster format included on the wall, providers encourage older adults to proactively address issues related to bladder health, fall prevention, mental well-being, physical activity, and daily living challenges—all of which influence HOS survey outcomes. These resources empower patients to take an active role in their health by identifying concerns, discussing them with their provider, and tracking progress over time. - Single Topic Posters
These posters are created to help providers initiate meaningful patient conversations on critical health topics that directly influence HOS measures. Displaying them prominently in clinical settings fosters proactive dialogue between patients and providers about physical activity, incontinence, and mental health—ultimately driving improved patient-reported outcomes and higher HOS scores. - HOS Improvement Flyer
This flyer provides healthcare providers with practical, easy-to-implement strategies to enhance patient care and improve key HOS measures—including urinary incontinence, fall prevention, mental health, and physical activity. By integrating these topics into routine visits, educating patients, and reinforcing key health messages, providers can support better patient outcomes and positively impact HOS performance.
Additional Features:
- A 30-minute product walkthrough is included.
- Optional consulting with an RWC team member is available at an additional cost.
Package Cost: $3,000
Next Steps:
Please contact mx@rexwallaceconsulting.com to purchase the product, schedule a product walkthrough, or learn more about our offerings.
CAHPS Improvement Plan Package
This offering is designed to support health plans in enhancing member satisfaction to improving CAHPS scores and drive higher quality performance throughout the organization.
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CAHPS Improvement Plan Package
Key Components include:
- Customer Service CAHPS Training
Comprehensive training designed to empower customer service agents by clarifying their role in the Stars program. The training includes interactive activities to strengthen member interactions and emphasizes how these interactions directly impact CAHPS scores and overall satisfaction. - Pre-Outreach Scripts for Members
Tailored, ready-to-use scripts for both clinical and non-clinical outreach efforts:- Clinical Scripts: Focus on improving care access and coordination.
- Non-Clinical Scripts: Engage members by highlighting plan benefits and available services.
- On-Hold Messaging Prompt
A script for pre-recorded messages to play while members are on hold. This messaging reinforces your organization’s dedication to enhancing the member experience and improving satisfaction. - CAHPS Awareness Messaging from Leadership
A customizable messaging template designed to help leaders raise awareness about CAHPS. This tool inspires team members and encourages action to drive improved performance. - Pre-CAHPS Card Template
A customizable outreach card aimed at boosting member participation before the CAHPS survey. This card highlights key plan benefits and offers multiple design options for maximum effectiveness and member engagement.
Additional Features:
- A 30-minute product walkthrough is included.
- Optional consulting with an RWC team member is available at an additional cost.
Package Cost: $3,000
Next Steps:
Please contact mx@rexwallaceconsulting.com to schedule a product walkthrough and learn more about our offerings.
CAHPS Improvement Provider Package
This offering is designed to help healthcare providers foster better patient experiences to improve CAHPS scores. The package includes a variety of tools and templates to support communication, patient satisfaction, and performance improvement:
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CAHPS Improvement Provider Package
Key Components include:
- CAHPS Playbook
A comprehensive guide tailored for providers, offering best practices, communication tools, and scorecard interpretation to enhance quality performance and CAHPS survey outcomes. - Triage Checklist
A workflow tool designed to integrate patient experience discussions during triage, fostering improved satisfaction and outcomes throughout the year. - Text/Email Prompts
Ready-to-use communication templates for engaging patients through preventive care reminders, appointment confirmations, and follow-up messages, ensuring continuous support. - Check-In Conversation Starters
A template to help patients discuss key health topics during their visit, aligning conversations with CAHPS and HOS questions for better outcomes. - Posters
Customizable templates created to address CAHPS-related concerns, helping to promote key messages and improve patient engagement.
Additional Features:
- A 30-minute product walkthrough is included.
- Optional consulting with an RWC team member is available at an additional cost.
Package Cost: $3,000
Next Steps:
Please contact mx@rexwallaceconsulting.com to schedule a product walkthrough and learn more about our offerings.